KUALA LUMPUR, 5 Feb 2019:
The centralised ticketing system (CTS) adopted by Terminal Bersepadu Selatan (TBS) eight years ago proved to be the best method to eradicate ticket touting at the bus terminal, said Maju Terminal Management and Services Sdn Bhd (Maju TMAS) managing director Roslan Shariff.
With the CTS system, he said the sale of tickets by individual express bus operators was integrated into an innovative and organised system – via kiosks, ticketing counters and online platforms – to facilitate travellers to purchase tickets to their respective destinations.
“CTS system is regularly updated to ensure the travellers continue to feel safe and satisfied every time they purchase a ticket.
“’Alhamdulillah’ (praise be to Allah), all the transactions are carried out in safe and orderly manner as travellers are free from touts and all purchases are using credit card and online banking system.”
He said TBS, managed by Maju TMAS, adopted CTS – technology from Australia – since it began operations in 2011 and the terminal was also linked with a network of city public transportation via pedestrian bridges for travellers to change to KTM Komuter service, Express Rail Link (ERL) to get to KLIA and Rapid KL for rail and bus service integration.
On Friday, Prime Minister Tun Dr Mahathir Mohamad, during a visit to TBS ahead of Chinese New Year celebration, expressed his satisfaction with the operations and services provided and praised the centralised ticketing system.
Roslan also added that TBS’ startup operating cost was at RM52 million including the CTS system and it was aimed at eradicating touts activities that preyed on passengers.
He explained that travellers could use the system by downloading TBS-BTS app for free on Google Play and Apps Store or to visit www.tbsbts.com.my to purchase their tickets.
“Similar to other applications, users need to include personal information of travellers including identity card numbers for record purposes for bus operator companies.”
For those who wanted to purchase several tickets for family trip, they were required to include personal information of other passengers including full name, identity card number and phone number, he said.
Commenting on ticket sales, Roslan said the average ticket sales daily was at 15,000 and the number would increase to 18,000 during the festive season.
“TBS is now an integrated transportation hub operating 24 hours daily to provide the best service to travellers who want to reach more than 150 destinations across the country as well as in Singapore.”
With no touts milling around preying on travellers, Roslan said the CTS, with the support of all bus service operators, benefited almost 40,000 visitors daily and the number would go up to 70,000 during festive seasons.
There are 175 ticket counters at TBS, as well as 12 self-service kiosks to purchase tickets of about 20 bus service operators including Maraliner, Pancaran Matahari, Plusliner, Sani Express, Super Nice Grassland and Intercity.
Roslan said CTS helped smoothen the payment process of ticket sales to the bus operators within 24 hours daily compared to 48 hours previously.