KUALA LUMPUR, 16 Oct 2017:
The Malaysian Aviation Commission (MavCom) has received 677 consumer complaints during the March-August 2017 period, a 92% increase compared with the same period last year.
Executive chairman Gen (Rtd) Tan Sri Abdullah Ahmad said in a statement the rise in the number of complaints lodged with MavCom was a clear indication of growing awareness among air travellers of their rights as consumers.
He said MavCom resolved and closed 99.1% of the total complaints received during the period.
In its second Consumer Report, MavCom stated that overall, an average of 17 complaints were received by MavCom for every one million passengers.
The top three categories of complaints filed with MavCom were refunds, mishandled baggage and flight delays, which collectively made up 62.6% of total complaints.
Malaysia Airlines was highlighted in the report as having the most number of complaints received by MavCom, followed by Malindo Air and AirAsia.
“Notably, while both Malaysia Airlines and Malindo Air saw more than double the number of complaints, cases filed against AirAsia dropped by 9.8% compared to the corresponding period in the previous year.”