New Shopee service offers free delivery for returned products

KUALA LUMPUR, 3 Oct 2017:

Shopee – the largest e-commerce marketplace in Southeast Asia and Taiwan – is offering free delivery for returns as a further no-hassle guarantee for online shopping at its website.

This free returns delivery guarantee is available on its latest offering – called Shopee Malaysia Mall – a dedicated portal featuring over 100,000 products sold exclusively by leading brands and distributors.

Regional managing director Ian Ho said all deliveries made via its dedicated portal will be accompanied by a return airway bill handled by Pos Malaysia Bhd.

“Should the customer find the product unsatisfactory upon receipt, just reseal it back in the original packaging and send it back for free at any Pos Malaysia outlet.”

This new enhanced offering is part of Shopee’s focus on ensuring online shoppers get exactly what they buy, explained Ho.

“While it may cost a little more, customers get complete peace of mind with our free-returns guarantee. Shopee will then handle the returns on behalf of the customer to ensure vendors will maintain the highest quality possible for all products offered via Shopee Malaysia Mall.”

This new dedicated portal on Shopee gives Malaysians direct access to over 300 prominent brands and large retailers for a premium online shopping experience. All orders get free shipping with a RM30 minimum spend.

Brands featured include Nestle, Petronas, Caring, Courts, Watsons, Senheng, DiGi, Coca-Cola, Huawei, L’Oeral, Unilever, Xixili and more.

Beyond the 100% authentic guarantee – with the 15-days return policy and free shipping nationwide, Shopee also offers ‘double your money back’ guarantee.

Further, Ho said shoppers at this dedicated portal get to enjoy the Shopee’s ‘lowest prices guarantee’.

“This means any buyer who finds a cheaper item on other e-commerce platforms will be entitled to a refund from Shopee worth 120% of the price difference.”

To reward Shopee’s customer base, with approximately four million downloads in Malaysia so far, the new dedicated portal is running exclusive campaigns from today till Sunday Oct 8 – where shoppers get to enjoy an opening sale of up to 90% off, discount vouchers and giveaways.

Despite this premium Shopee Malaysia Mall, Ho said the online shopping platform continues its nurturing effort to get more budding entrepreneurs.

“One of our main aims is to get as many of these still-developing entrepreneurs to become household names in the long-run.”

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