MCMC probing slow Internet speed with TM Unifi package

KUALA LUMPUR, 20 Sept 2020:

The Malaysian Communications and Multimedia Commission (MCMC) has commenced investigations into consumer complaints regarding the reduction of the upload speed for Unifi 500Mbps broadband plan launched by Telekom Malaysia Bhd (TM) last month.

MCMC said in a statement today details the complaint stated that TM had offered 200Mbps upload speed for the 500Mbps Unifi broadband package.

After reviewing TM’s official website, MCMC said the complainant detected the package had changed since Sept 2 with the upload speed reduced by half to only 100Mbps.

“This complaint was also reported by several online news portals which considered users had been deceived by the package which was advertised last month.”

MCMC said that it will not hesitate to take action against the service provider if the initial investigations find there are elements that violate the interests of consumers.

The Communications and Multimedia Act 1998 pays close attention to the interests of telecommunication service users, said MCMC, adding that the commission gives assurance that that the investigation on the issue will be conducted transparently and fairly.

– Bernama