KUALA LUMPUR, 3 April 2018:
Just days before ride-hailing service Grab takes over the Southeast Asian operations of its rival Uber – slated for Sunday April 8 – its services seem to have gone wonky in Malaysia.
The problem began this morning with Grab drivers being unable to connect to its servers and hence wandering aimlessly while waiting for bookings.
Passengers too had sporadic experiences – with many unable to make bookings for rides.
The problem seemed to have worsened as the day progressed and both driver and passenger apps going offline before the evening peak hour rush.
On its Facebook page, Grab has acknowledged the problem but had yet to explain what had occurred.
“Dear customer, we are experiencing a service interruption, which may result in your Grab app not functioning as expected. Our team is working hard to fix this, and we are working around the clock to resolve it! Apologies for any inconvenience caused and thank you for your patience.”
This current situation seems to be a far worse problem than the March 1 breakdown of its GrabPay mobile wallet payment system. “We’re experiencing a technical issue and may only be able to accept cash rides right now,” the service had said then.
