3,000 customers affected – temporary production stop of new Myvi

RAWANG, 21 Aug 2018:

Production of Perodua’s best-selling model, the new Myvi, has been temporarily halted due to a supply disruption at one of its vendors – which has resulted in some 3,000 customers not being able to register their new Perodua Myvi before the end of August.

“We wish to apologise most sincerely to our customers who have been waiting patiently for their new Myvi,” said Perodua Sales Sdn Bhd managing director Datuk Dr Zahari Husin in a statement yesterday.

“We take full responsibility for this issue and are putting all the necessary measures in place to ensure that production resumes as soon as possible.”

For Perodua, he said the current priority is to deliver the new Perodua Myvi to some 3,000 customers – who were originally scheduled to receive their cars before Sept 1 – adding that allocation for all Myvi orders before June 1 has just been completed.

“We fully understand and are deeply concerned with the frustration of the customers involved. As such, we are currently working on a suitable form of compensation for said customers and will get in touch with them very soon via our outlets.”

There has been a surge in demand for vehicles since the Goods and Services Tax (GST) rate was reduced from 6% to 0% effective 1 June 2018, ahead of the imminent reintroduction of the Sales and Service Tax (SST) on Sept 1.

To date, over 68,000 Perodua Myvis have reached owners – out of over 120,000 bookings collected since the hatchback’s November 2017 launch – making it consistently Perodua’s best seller throughout the year so far.

“We are working as hard as we can to remedy this supply disruption and resume Myvi production as soon as possible. That said, production of our other models are running normally and deliveries of our Axia, Bezza and Alza continue to be on track.

“We invite our valued customers to speak to our authorised sales advisors for more information on our models as well as the estimated delivery times of their Myvi,” said Zahari.

Perodua has sold an estimated 140,000 vehicles between January and July this year, representing a jump of nearly 19% over the 118,600 it sold in the previous corresponding period.